Frequently Asked Questions

Everything you need to know about your Gen Mobile experience.

What kind of warranty comes with my device?

All Gen Mobile electronics come with a standard 12-month manufacturer warranty covering hardware defects and technical malfunctions. Extended protection plans are available at checkout.

How long does shipping take?

Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery within the continental US.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the device in its original packaging for a full refund or exchange.

Are your smartphones unlocked?

Yes, all smartphones sold on Gen Mobile are factory unlocked and compatible with major GSM and CDMA carriers worldwide.

Do you offer trade-in programs?

Currently, we do not have a direct trade-in program, but we offer competitive seasonal discounts and loyalty rewards for returning customers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.